Refund policy

RETURN & REFUND POLICY

At BEETORA, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines your rights regarding returns, refunds, and exchanges.

  1. ELIGIBILITY FOR RETURNS

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • The product must be unused and in the same condition you received it

  • It must be in its original packaging

  • A valid proof of purchase (order ID or receipt) is required

Non-returnable items include:

  • Opened or used consumable products (for hygiene reasons)

  • Gift cards

  • Clearance or final sale items

  1. HOW TO REQUEST A RETURN

To initiate a return or refund request, please contact us at:

Email:

Please wait for confirmation and return instructions before sending any product. Returns sent without approval may not be accepted.

  1. REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–7 business days

  • The amount will be credited to your original payment method

Shipping charges (if any) are non-refundable unless the item is defective or incorrect.

  1. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear images or videos for verification

We will arrange a replacement or full refund at no additional cost.

  1. EXCHANGES

We only replace items if they are damaged, defective, or incorrect upon arrival.

  1. ORDER CANCELLATION

Orders can be cancelled within 12 hours of placing them.
Once the order has been shipped, it cannot be cancelled.

  1. LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider (processing times may vary)

If the issue persists, please contact us for assistance.

  1. POLICY UPDATES

We reserve the right to update this policy at any time. Changes will be posted on this page.

CONTACT US

For any questions related to returns or refunds:

Email:

By placing an order on our website, you agree to the terms outlined in this policy.